Privacy Policy

Effective date: February 28, 2026

1. Who We Are

This Privacy Policy explains how OmniCommerce Solutions Pte Ltd collects, uses, and protects personal data when you use OmniCommerce.

2. Information We Collect

We may collect account details (name and email), usage data, marketplace integration metadata, product catalog data, order data, fulfillment data, and technical logs required to operate, secure, and improve the service. When merchants connect marketplace or commerce integrations, this can include customer personal data contained in orders, such as names, emails, phone numbers, shipping addresses, order identifiers, order totals, and line items, but only where needed for merchant-requested order, fulfillment, inventory, support, reporting, or synchronization workflows.

3. How We Use Information

We use data to provide product features, authenticate users, process marketplace operations, import and synchronize products and orders, support fulfillment workflows, send service notifications, and monitor platform reliability and security. We do not use merchant customer personal data for advertising, resale, or unrelated profiling.

4. Sharing of Information

We share information only with trusted service providers and integrations needed to operate the platform, or when required by law. We do not sell personal data.

5. Data Retention

We retain personal data for as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce agreements. Marketplace protected customer fields are minimized by default, redacted when a supported marketplace sends a valid erasure request, and periodically redacted from retained Shopify order records after 18 months unless a longer period is legally required.

6. Security

We apply reasonable technical and organizational safeguards to protect data. However, no system is completely secure.

7. Your Rights

Depending on applicable law, you may have rights to access, correct, delete, or restrict processing of your personal data.

8. International Transfers

Your data may be processed in jurisdictions outside your own. We take reasonable steps to ensure appropriate protection for cross-border transfers.

9. Policy Updates

We may update this policy periodically. Material changes will be reflected by the effective date above.

10. Contact

For privacy-related requests, contact [email protected].

Contact: [email protected]