1. Data Covered by These Instructions
These instructions explain how to request deletion of personal data held by OmniCommerce Solutions Pte Ltd through OmniCommerce. They cover account details, connected-service credentials and metadata, and personal data in orders, customer records, and communications processed through the Service.
When you connect WhatsApp Business through Meta, we may process business and WhatsApp Business Account identifiers and names, business phone numbers and phone number identifiers, catalog identifiers and product data, access tokens and connection metadata. When you enable messaging, inbox, or assistant features, we may also process customer names and phone numbers, message content, attachments or media references, conversation history, message identifiers, timestamps, delivery statuses, and messaging preferences needed for those features.
2. How to Request Deletion
Email sales@omnicommerce.sg with the subject "Data deletion request". Include your contact email, your OmniCommerce account email if you have one, the organization or business involved, and the data you want deleted. For WhatsApp requests, include the affected phone number with its country code and, if known, the business phone number or WhatsApp Business Account identifier involved.
You can request deletion without an OmniCommerce account, including when you are a customer who contacted a connected business through WhatsApp. Provide enough information to locate the relevant records. Do not send passwords, access tokens, or unnecessary sensitive information. If you also want the integration disconnected to stop further collection, include that in your request.
3. Verification and Response Time
We may ask for information needed to verify your identity or authority to act for an organization before deleting data. Where we process customer data on behalf of a merchant, we may need to coordinate the request with that merchant.
We aim to respond within 30 days of receiving your request. If verification, request complexity, or a legal requirement causes a delay, we will explain the reason and provide an expected timeframe.
4. What We Delete
After verification, we delete or anonymize identifiable personal data within the confirmed scope of your request, subject to the exceptions below. This may include account details, customer contact information, stored messages and conversation history, attachments or media references, and related records held by OmniCommerce. For a connection-removal request, this includes stored access tokens and associated connection metadata.
We confirm the outcome by email and explain any data retained, the reason for retention, and the applicable retention period or criteria.
5. Retention Exceptions
Some records may need to be retained to meet legal, tax, or accounting obligations, resolve disputes, prevent fraud, or maintain security. Records that are no longer personally identifiable may also be retained. We limit retained personal data to the relevant purpose.
If data cannot immediately be removed from backups, we will explain how those copies are handled and their expected retention period.
6. Data Held by Meta and Other Parties
These instructions apply to data held by OmniCommerce. Deleting it does not delete your WhatsApp or Meta account, data independently held by Meta or a merchant, or messages already delivered to another person's device. Contact the relevant provider or business for those copies.
You may also revoke OmniCommerce's permissions in Meta's business integration settings. Revoking permissions does not itself delete data previously stored by OmniCommerce; email us to request that deletion.
Contact: sales@omnicommerce.sg
See also Privacy Policy · Terms of Service.